For dental offices
Answer the phone. Book the visit. Leave the chart alone.
Dental front desks answer the same non-clinical questions all day and lose the booking when the line is busy. Amfion answers hours, location, what to bring and which appointment type someone needs, books it against your real calendar, and leaves anything clinical to your team and your practice software.
- Answers onone assistant, one inbox
- Phone, chat, text, email
- Books intoGoogle Calendar busy times respected
- Own scheduler or Cal.com
- Hands off to a personyour rules decide who reaches you
- Transfer or inbox
- Front Desk plan200 call minutes, 3,000 conversations
- $249/mo
- Free trial
- 14 days, no card
What it handles
What Amfion handles for dental offices.
- Answers hours, directions, parking, what to bring and general payment policies from the material you approved.
- Books hygiene visits and consultations as separate appointment types with their own durations and providers.
- Sends email reminders and rebooking nudges after a visit from your settings; customers reschedule through their manage link.
- Answers the phone, transfers to your desk with a brief, and takes a message when nobody can pick up.
- Reaches a person for anything clinical, urgent or about a bill; it never guesses about coverage or treatment.
- Every conversation lands in one inbox with its transcript, so nothing said to the assistant is lost.
Why it matters
What a dental front desk can hand off, and what it cannot
Most calls to a dental office are not clinical. They are hours, directions, whether a visit is due, what a first appointment involves, and whether Saturday is possible. Those are front-desk facts, and every one that goes to voicemail while the desk is busy is a booking that may not come back.
Clinical questions are different. Whether a plan covers a procedure, what a symptom means, what a treatment will cost after coverage: those belong to your team and your practice software, which is built for protected health information. An assistant that answers the first kind instantly and routes the second kind to a person, with only a name and number taken, respects that line.
Rebooking is where the assistant earns its keep. A visit that ended without the next one scheduled can get an email nudge from your settings, and a customer who needs to move a visit can do it themselves through their manage link without tying up the desk.
Setup
How you set it up.
Import your website
Hours, location, general policies and appointment types become the assistant’s knowledge. You approve every line; leave insurance specifics to your team.
Set up appointment types
A cleaning and a consultation have different lengths and providers; each is its own service with its own calendar rules.
Name what reaches a person
“Pain, swelling, bleeding or anything about a bill reaches the front desk.” The assistant does not ask what is wrong; it takes a name and number and notifies you.
Forward the calls you miss
Keep your number; forward busy, unanswered and after-hours calls to Amfion with your carrier’s dial code.
Questions
Answered plainly.
Can we separate hygiene and treatment bookings?
Yes. Each is its own service with its own duration, provider pool and rules; the assistant asks which the caller needs and offers only matching times.
Will it answer insurance questions?
Only the general policies you write down, such as which payment methods you accept. Whether a specific plan covers a specific procedure is routed to your team; Amfion does not handle protected health information.
Does this replace our front desk team?
No. It answers the routine calls and questions so the desk can handle patients in the office and the calls that need a person. Every conversation is in the Inbox with a Take over button.
Does it write into our practice management software?
No. Amfion books on its own scheduler or into Cal.com and copies bookings to Google Calendar if connected. Your practice software stays the system of record for the chart.