Channel · phone
Your assistant
answers the phone.
Get a local number in seconds. Callers get the same assistant, knowledge and booking tools as your website chat: appointments booked on the call, and a person one keypress away when it matters. Every call is transcribed into your Inbox; no audio is stored.
- Front Desklocal number included
- 200 min / mo
- Growthlocal number included
- 700 min / mo
- Digital + voice add-on$149/mo, then $0.59/min
- 200 min / mo
- Beyond the bundlebilled per call, rounded up, on the next invoice
- $0.49 per minute
- Extra numberone live number per business
- $10 / mo
How it works
A number, the same assistant, a person when it matters.
A local number in seconds
Channels → Phone → Find numbers: pick a US local number and it is yours immediately. Give it out directly, or keep your existing number and forward the calls you miss (busy, no answer, after hours) to it. Most carriers do that with a short dial code the page shows you.
The same assistant, on the phone
It answers in a couple of rings with a short notice that the call is transcribed, then answers from the same knowledge as your website chat: services, prices, hours, policies. If a caller asks, it says it is an AI assistant; where a law requires it, and on law firm accounts, the opening says so up front. It checks live availability and books the appointment on the call, reading names, emails and numbers back before it confirms.
A person, when it matters
When a caller asks for someone, or the assistant cannot help, it rings your transfer number first with a short brief (“Call for Harbor Paws. Sam is holding and wants to reschedule. Press 1 to take the call, or hang up and the assistant will take a message.”). Press 1 and the caller is connected to you. You can also choose who gets which calls, and it tries them in turn. If nobody picks up, the assistant apologizes and takes a message that lands in your Inbox and your email.
Texting, on the same number
On approved numbers, customers can reach the same assistant by SMS or WhatsApp instead of calling: same knowledge, live availability, and real bookings, right in the thread. During a call, a caller can ask for a text, or say yes when the assistant offers one; it sends only the link they asked for, to the number they called from.
Every call in your Inbox
Calls are transcribed live into a conversation next to your chats and emails, with the tools the assistant used (checked availability, booked). Channels → Phone lists recent calls with length and outcome. Audio is never stored; the opening notice says the call is transcribed.
Billing
Minutes are metered separately from conversations.
Front Desk includes a local number and 200 minutes a month; Growth includes 700. Digital answers no calls on its own: the voice add-on adds 200 minutes for $149 a month, plus a number at $10. Beyond your plan’s minutes, calls are $0.49 per minute on bundled plans and $0.59 on the add-on, billed per call and rounded up. Each business runs one live number today. Calls are never cut off mid-conversation, and Channels → Phone shows minutes used, what is included, and what would be billed. Model a month on the pricing page.
Boundaries