Answers the phone while you groom: a local number (or forwarding from your existing line) with warm transfer — it rings you first with a short brief, and takes a message if you cannot step away.
Why this matters
Customers can share photos in chat — matting, coat condition, or the exact cut they want — and the assistant actually reads them before the visit.
Deposits that mean something: require a card deposit to hold the slot, and release the time automatically if it is not paid within 30 minutes.
Books against live availability with per-service durations and buffers, and backfills freed slots from your waitlist when someone cancels.
Why grooming salons lose bookings at the front desk
A grooming appointment is a scheduled, repeat service with real prep questions — breed, coat, temperament, vaccination policy. Every one of those questions that lands in a voicemail is a booking that may not come back. Salons that answer instantly keep the booking and the rebooking cadence.
No-shows hurt more in grooming than in most verticals because slots are long and staff-bound. A deposit collected at booking time — with the slot released automatically when it is not paid — turns "hope they show" into a policy your assistant enforces politely, every time.
Implementation workflow
A clear path from setup to production-grade performance.
01
Import your website once — services, prices, and policies become the assistant's knowledge, and you approve everything before it goes live.
02
Pick a local phone number in Settings → Phone (or forward missed calls from your existing number with your carrier's dial code).
03
Set per-service deposits and choose whether an unpaid deposit keeps the booking or releases the slot.
04
Watch the Performance page: bookings and their dollar value, after-hours saves, calls answered, transfers connected, and messages taken.
Expected outcomes
Missed-call bookings
Recovered
Calls are answered while you groom; a person is one warm transfer away.
No-show exposure
Lower
Deposit-held slots release automatically when the deposit is not paid.
Pre-visit clarity
Higher
Photos shared in chat let you see the coat before the pet arrives.
Frequently asked questions
Can customers send a photo of their dog before booking?
Yes. Customers can attach photos (and PDFs) in the website chat, and the assistant reads them — coat condition, matting, or a reference cut — so you know what is coming before the appointment.
Can I require a deposit that actually holds the slot?
Yes. Set a per-service deposit and choose the hard policy: the customer gets a payment link, the slot is held for 30 minutes, and if the deposit is not paid the time is released automatically — waitlisted customers are invited when a slot opens.
Do I have to give up my existing phone number?
No. Keep your number and forward the calls you miss (busy, no answer, after hours) to your Amfion number with your carrier's standard dial code. Porting your number in is available for committed customers.