For grooming salons
Stay with the groom.
Keep the front desk covered.
Amfion answers your phone, texts, email and website chat with your own prices and rules, books dogs against your real calendar, and hands anything unusual to you. Below, the demo salon does exactly that.
Or start with your own site: paste your website and meet your own front desk in about a minute. Harbor Paws Grooming is a fictional Fort Lauderdale, FL salon we run as a live demonstration. The prices and rules in these conversations are its own. You can also open its website chat. Keep your scheduler: Amfion books on its own calendar or writes to Cal.com, reads Google Calendar busy time and mirrors bookings into it, and keeps your phone number. It does not write into grooming software; see what it connects to.
Full Groom, Medium
- When
- Sat, Sep 12 · 9:45–11:30 AM
- Customer
- Dana Reyes · 954-555-0142
- Pet
- Biscuit · doodle · 40 lb · friendly
- Groomer
- Maya R. (least booked)
- Quoted
- Starting at $95
- Reference
- amf_K3nQ8fL2xPaZ
Three conversations
A week at the front desk, in three conversations.
A routine question, a booking, and a dog that should talk to a groomer first. Each one shows the transcript the customer saw and the record it left in your Inbox.
Answered from your price list, with the source shown
The customer asked two things a groomer answers twenty times a day. The assistant quoted the tier, the duration and the de-matting range exactly as you wrote them, and the Sources chip under each answer points at the entry it came from. Nothing reached your phone.
Handled without you
- Channel
- Website chat
- Questions
- 2 answered
- Sources cited
- Price list, front-desk notes
- Needs you
- No
Booked vs handed over
You decide what gets booked and what reaches you.
The demo salon’s rules, as written by its owner. Yours can be as strict or as loose as you like; they are plain sentences, not settings.
- Full Groom, Small / Medium / Large90–120 min, by weight tier
- from $75 / $95 / $125
- Bath & Brush, Small / Medium / Large45–75 min
- from $45 / $55 / $70
- Puppy’s First Groomunder 6 months
- from $55
- De-shedding Treatment
- from $80
- Nail Trim & Fileany team member
- $18
- Returning clientsrecognized by phone or email
- Welcomed back
- Bite or aggression historydetails taken, groomer calls back
- Callback
- Dogs over 90 lbGiant tier is by request
- Callback
- Severe mattingcoat assessed before quoting
- Callback
- Medical conditionsheart, seizures, recent surgery, frail
- Callback
- Pricing disputes, complaints
- Transfer or message
- Anyone asking for the owneron the phone: rings you first with a brief
- Transfer
Compatibility
Can I keep my current booking system?
Yes, as your system of record. Here is exactly what Amfion books into, reads from, and leaves alone.
No external account needed. Services, staff, hours and capacity live in Amfion; every booking gets a customer manage link.
Connect your account and Amfion reads its availability and writes bookings there. Cal.com syncs with Google, Outlook and Apple calendars.
Amfion blocks booking around your busy events and copies its own bookings into your calendar. It does not read appointments from other software.
Forward the calls you miss to your Amfion number with your carrier’s dial code, or port the number in later. Nothing changes for callers.
Where the booking lives
On Amfion’s scheduler or in Cal.com. You get an email per booking, the transcript in your Inbox, and a copy in Google Calendar if you connect it. Customers change or cancel through their manage link, and cancellations invite your waitlist.
Where your number lives
With you. Forward busy, unanswered or after-hours calls to your Amfion number; callers dial the number they always have. Read more on the phone channel page.
What it costs
One plan covers a salon’s whole front desk.
Front Desk answers the phone, texts, email and chat. Digital covers website chat, your booking page and email, with no phone number for calls or texts.
- Answered-call minutesthen $0.49/min
- 200 / mo
- Local phone number
- 1 included
- Conversations (chat, email, text)
- 3,000 / mo
- Bookings
- Unlimited
- Billable leads + follow-ups
- 200 / mo
- Warm transfer, white label
- Included
- Free trial
- 14 days, no card
- Answered phone calls
- Not included
- Texting (SMS, WhatsApp)
- Not included
- Website chat, booking page, email
- Included
- Conversations
- 500 / mo
- Bookings
- 200 / mo
- Inbox, takeover
- Included
- Billable leads
- 100 / mo
- Lead follow-ups
- $79/mo add-on
- Free trial
- 14 days, no card
Every price on this page is the current published price. Model a month with your own call volume on the pricing page.
Setup
Live in an afternoon, between dogs.
Import your website
Services, prices and policies become the assistant’s knowledge. You approve every line before it answers a customer, and you can add the rules that never made it onto the site.
Write your rules in plain sentences
“Any bite history reaches a groomer first.” “Quote starting prices; final at drop-off.” That is the whole configuration; the demo salon’s rules fit on a dozen lines.
Pick a number, or forward yours
Choose a local number in Channels → Phone, or forward missed calls from your existing line. Set who gets transferred calls and what happens after hours.
Put it on your site and read the transcripts
One line of code adds the chat widget; your booking page and email address work with nothing installed. Every conversation lands in your Inbox, and questions it could not answer become one-click additions to your knowledge.
Harbor Paws Grooming · a live demonstration, transcribed. Try the bite-history question.
Questions
Groomers ask us these.
Which of my grooming questions can it actually answer?
Anything you have taught it: services and size tiers, starting prices, how long a groom takes, what to bring to a first visit, vaccination and cancellation policies, whether you take cats or giant breeds. It answers only from the material you approved and shows the source; when it does not know, it says so and flags the question for you instead of guessing.
Will it book a dog that should not be booked?
Not if you tell it who needs a person first. Bite or aggression history, dogs over your weight limit, severe matting, medical conditions, disputes and anyone asking for the owner can all be routed to you: the assistant takes the details, notifies you by email and in your Inbox, and never puts that dog on the calendar itself.
Can I keep my current booking software?
You keep it as your system of record. Amfion books on its own scheduler or into Cal.com, blocks booking around your Google Calendar busy times and copies its bookings there. It does not write into grooming software such as MoeGo, Gingr or PetExec today; connectors are built with early partners on request.
Do I have to give up my phone number?
No. Keep your number and forward the calls you miss (busy, no answer, after hours) to your Amfion number with your carrier’s standard dial code. Porting the number in is available for committed customers.
Can customers send a photo of the dog before booking?
Yes. Customers can attach photos and PDFs in the website chat and the assistant reads them, so a matted coat or a reference cut is visible to you before the appointment.
Can I require a deposit that holds the slot?
Yes. Set a per-service deposit collected through your own Stripe account. With the hard policy the slot is held for 30 minutes and released automatically if the deposit is not paid; waitlisted customers are invited when a slot opens. The demo salon runs without deposits so you can book it freely.
Does it text appointment reminders?
Not yet. Amfion answers texts and WhatsApp on approved senders and can text a consented waitlist customer when a slot opens, but scheduled SMS appointment reminders are not generally available. Email reminders are available and off by default.
What does it cost for a salon?
Front Desk is $249 a month and includes a local number, 200 answered-call minutes, 3,000 conversations and unlimited bookings; Digital is $99 for website chat, your booking page and email, with no phone number for calls or texts. Every plan starts with a 14-day free trial and no card.