HVAC answering service · AI

The HVAC answering service
that books the job.

An AI front desk built from your own website: your tune-up prices, your ZIPs, your hours. Paste it in and chat with yours in about a minute.

Paste your website, a Google Maps link, or your business name and city.

  • About a minute
  • No card
  • Contacts no customer
CEDAR ROWPlumbing & AirPlumbingHeating & AirAbout(754) 351-4706Book AC service

Heating & air pricing

HVAC Service CallThe tech finds the cause first$89
AC Tune-Up90 minutes, all brands$129
Heating Tune-UpFurnace or heat pump, 90 minutes$129
New AC or Heat Pump SystemQuoted after a visitCall us

Plumbing prices →

Office hours

Mon to Fri
7:30 AM to 5:30 PM
Saturday
8:00 AM to 1:00 PM
Sunday
Closed

Areas we serve

Fort Lauderdale and nearby: ZIP codes starting 333 and 330.

Emergency?No heat on a freezing night, call (754) 351-4706. CO alarm going off? Get everyone outside and call 911.

Common questions

Do you charge to come out?
My AC runs but won’t cool. What should I do?
How often should I get a tune-up?
Do you install new systems?
What areas do you serve?

Show 8 more

Cedar Row Plumbing & AirLive previewLearned from cedar-row.amfionhq.com

Prices from your site

HVAC Service Callprice from your site$8960
AC Tune-Upprice from your site$12990
Heating Tune-Upprice from your site$12990
New AC or Heat Pumpnever booked · callback requestCallback·

Service area ZIP prefixes

333··330··+ ZIP

Outside these ZIPs: a request for your team, never booked.

Booking hours

  • Mon to Fri7:30 to 5:30
  • Saturday8:00 to 1:00
  • SundayOff

HVAC rules already on

No heat, freezingCO alarmGas smellBurning smell

Website chat answers from your site

AC is running but not cooling, upstairs is 84. Can someone come tomorrow? I’m in 33312

Sorry it’s so warm. 33312 is in our area. An HVAC service call is $89: the tech finds the cause and gives you a price before any work. Tomorrow, Thursday, I have:

8:00 AM10:00 AM1:00 PM

10 works

Booked: Thursday 10:00 AM with Priya S. Your confirmation email has a link to reschedule.

Booked · HVAC Service Call

Example · fictional businessDrag the handle to compare.Cedar Row’s website on the left; the front desk a preview builds from it on the right. Drag the handle or use the arrow keys.

01
It reads your site

Services, prices, hours and the ZIPs you serve. Only what your site states; what it can’t find, it tells you.

02
HVAC rules come on

No heat in freezing weather, CO alarms and gas are never booked like a tune-up. They get a safety line or a person.

03
You put it to work

Chat with it, ask a price, book a test job on a sample calendar. Keep it and your website chat starts a free trial.

Call it now

Hear it answer.

Call Cedar Row, our demo plumbing and air shop, like a customer would.

Call the Cedar Row demo
(754) 351-4706Cedar Row demo line · any time

Try sayingMy AC stopped coolingNo heat, and it’s freezingAre you a real person?

On your own line, phone answering comes with Front Desk, $249/mo.

AC not cooling2:12 / 2:12

Press the speaker to hear it. A real call to the demo line, recorded October 10, 2026. The caller is a member of our team using made-up details; their email is muted. Nothing else is cut.

A real call to the Cedar Row Plumbing & Air demo line, recorded October 10, 2026. The caller is a member of our team using made-up details; their email is muted. Nothing else is cut. Cedar Row Plumbing & Air, answered by Amfion: Thanks for calling Cedar Row Plumbing & Air. Cedar Row Plumbing & Air, answered by Amfion: This call is transcribed and processed by our service providers. Cedar Row Plumbing & Air, answered by Amfion: How can I help? Caller: Hi, my AC is running and it’s just blowing warm air. Caller: It’s like 84 degrees upstairs. Cedar Row Plumbing & Air, answered by Amfion: I hear you. That’s miserable. Cedar Row Plumbing & Air, answered by Amfion: Let me pull up the schedule. Cedar Row Plumbing & Air, answered by Amfion: Good news, that’s something we can book, and an HVAC service call is $89 for the hour. Cedar Row Plumbing & Air, answered by Amfion: We’re closed right now, but I’ve got Monday open, starting at 8 in the morning, or I can check any other day you like. Cedar Row Plumbing & Air, answered by Amfion: What’s the service address? And what’s the… Caller: Yeah, yeah. Caller: I think the earliest is fine. Whatever you have as the earliest, I want to get this fixed quickly. Cedar Row Plumbing & Air, answered by Amfion: Okay, let me check that quickly. Monday at 8 is the first one I’ve got, and I’ll hold that for you. Cedar Row Plumbing & Air, answered by Amfion: I’ll just need the service address with the ZIP… Caller: Sounds good. Cedar Row Plumbing & Air, answered by Amfion: Good. I’ll just need the service address with the ZIP, your full name, and a phone number, email too, if you have it. Caller: Yeah, my name is Sam Rivera. Caller: Service address is 300 Seabreeze Way, 33301. Caller: Phone number is 954-555-0147. Caller: Email is [email removed]. Cedar Row Plumbing & Air, answered by Amfion: Thanks. All right, let me put that in. Cedar Row Plumbing & Air, answered by Amfion: Okay, so that’s an HVAC service call on Monday, October 12th, at 8 in the morning, Cedar Row Plumbing & Air, answered by Amfion: at 300 Seabreeze Way, 33301, for Sam Rivera. $89, and the tech diagnoses on site. Cedar Row Plumbing & Air, answered by Amfion: Want me to go ahead and lock that in? Caller: Yeah, go ahead and book that. Cedar Row Plumbing & Air, answered by Amfion: Okay, I’ll lock it in. Cedar Row Plumbing & Air, answered by Amfion: You’re all set. Monday at 8 is confirmed, and your reference is AMF 8FCQ73DMNC. Cedar Row Plumbing & Air, answered by Amfion: We’ll email you a link to view or change the appointment, and Priya S. is assigned to it. Cedar Row Plumbing & Air, answered by Amfion: Anything else I can help with? Caller: Sounds good. Nothing else. Thank you. Cedar Row Plumbing & Air, answered by Amfion: You’re welcome. Take care. Bye. Caller: Bye. Outcome: Booked · Mon 8:00 AM with Priya.

Service area

It books inside your ZIPs. Never outside them.

Set your area as ZIP codes or prefixes. Every booking needs the job’s ZIP. Outside your list, it becomes a request for your team, never a promise.

Cedar Row · service areaSettings
ZIPs starting333··330··+ Add ZIP
Try:
Waiting for a ZIP

Inside 333 or 330, it books. Anywhere else, it becomes a request.

Cedar Row Plumbing & AirText message
Today 2:40 PM

The big pipe going into the AC unit outside is covered in ice. House won’t get below 80.

Front deskThanks, the photo is saved with your request so the tech sees it first. An HVAC service call is $89; the tech finds the cause and gives you a price before any work. Thursday 8:00 AM or 10:00 AM?

8:00 AM10:00 AM

10 works

Booked · Thu 10:00 AM · photo on the job

Scripted example · fictional business

Photos, by text or chat

See the iced-up line before the truck rolls.

Customers text a photo or attach one in your website chat. The desk reads it and keeps it on the job, so the tech sees it before driving out.

Your Inbox2:42 PM
Jordan Hale · TextBooked
  • HVAC Service Call · $89
  • Thu 10:00 AM · Priya S.
  • ZIP 33312 · in your area
  • Photo attached to the job
  • Calls, texts, WhatsApp, email and chat. Same prices, same ZIPs, same rules on every one. Texting and WhatsApp run on your Front Desk number.
  • Spanish in chat and texts when the customer writes in Spanish.
  • One Inbox you can step into. Every conversation with its transcript. Take over any text or chat, then hand it back.

Emergencies

No heat in a freeze is not a tune-up.
It never books like one.

These rules are built in, not left to the AI’s judgment. And it never promises an arrival time.

HVAC rules · built inAlways on
No heat in freezing weatherTo a personGoes to a person now: a transfer, or an urgent message if nobody answers.
Carbon monoxide alarmSafety lineEveryone outside, pets too. Call 911 from outside. Then a person.
Gas smellSafety lineLeave now. Switch nothing on or off. Call the gas utility or 911 from outside. No details taken first.
Sparking or a burning smellSafety lineSmoke or flame: get out, call 911. Otherwise keep everyone away from it. Then a person.

Routine, so it books: AC not cooling, no heat on a mild day, a tune-up.

How an emergency call goes on the demo line

No heat on a freezing night. Nobody is on call on the demo line, so it takes an urgent message.

Transcript

Scripted example · fictional business

CallerIt’s freezing tonight and the heat won’t come on. We have a baby at home.

Front deskThat needs a person now. I’ll take an urgent message for the team: your name, callback number and address?

Urgent message taken · nobody is on call on the demo line

On your own line, it rings your on-call tech first, then the next, then takes the urgent message.

Priya S. · on callLuis R.Urgent message

Call the demo(754) 351-4706Cedar Row demo line · any time

It will neverDiagnose the problemQuote a price you haven’t listed unlisted pricesBook outside your ZIPsPromise an arrival time arrival times

No website? No problem.

Paste your Google listing instead.

It learns your name, hours, phone and area from the listing and suggests starter services. A listing has no prices, so it quotes none until you add them.

Cedar Row Plumbing & Air

HVAC contractor · Fort Lauderdale, FL

  • Cedar Row Plumbing & Air · HVAC contractor
  • Mon to Fri 7 AM to 6 PM · Sat 8 AM to 2 PM
  • (754) 351-4706
  • 2210 SW 4th Ave, Fort Lauderdale, FL 33315
Fictional listing. No rating shown.
Cedar Row’s front deskBuilt from a listing
Learned from the listing
  • BusinessCedar Row Plumbing & Air
  • HoursMon to Fri 7 to 6 · Sat 8 to 2
  • Phone(754) 351-4706
  • AreaFort Lauderdale · 33315
Starter services · suggested, add your price
  • Service callAdd price
  • Estimate visitAdd price
  • Maintenance visitAdd price
Already answering
Are you open Saturday?Yes, Saturday 8 AM to 2 PM. Want me to set up a visit?

Example · fictional listing

Keep what works

Keep the number on your truck.

Forward the calls you miss to your Amfion number with your carrier’s forwarding code. Callers keep dialing the number they know.

CEDAR ROWPLUMBING & AIR(954) 555-0137

The number customers already have

BusyNo answerAfter hours
Your Amfion front desk

Your Amfion number

(754) 351-4706Cedar Row’s Amfion number is the demo line. Call it.

  • Answers and books
  • Transfers to your team
  • Takes urgent messages
  • Books on its own scheduler or Cal.com

    No other account needed. Every booking gets a confirmation email and a link to reschedule or cancel.

  • Works around Google Calendar

    It won’t book over your busy times, and it copies each booking onto your calendar.

  • Keep your field-service software

    Keep it as your system of record. Amfion does not write into it today; connectors are built with early partners on request.

Your Amfion number comes with Front Desk. Porting your number in is available for committed customers.

Your numbers

What do missed calls cost your shop?

Three numbers only you know. We do the arithmetic and put it next to the price.

Your assumptionsEmpty
%
$
If your numbers are right
$ ? a month

Type your three numbers to see a monthly figure.

missed a week × 4.33 weeks × share × ticket

Your arithmetic, not a forecast. Front Desk is $249 a month with your number and 200 call minutes.

See what’s included

Pricing

Prices on the page. Phone included.

Front Desk is the plan with the phone: your local number, 200 answered-call minutes, plus texts, WhatsApp, email and website chat. Month to month.

  • DigitalWebsite chat, booking page and email. No phone number.
    $99/mo
    Answered phone calls
    Not included
    Texting (SMS, WhatsApp)
    Not included
    Website chat, booking page, email
    Included
    Conversations
    500 / mo
    Bookings
    200 / mo
    Inbox, takeover
    Included
    Billable leads
    100 / mo
    Lead follow-ups
    $79/mo add-on
    Free trial
    14 days, no card
  • Growth700 call minutes, unlimited conversations.
    $449/mo

Compare every plan →

Front DeskIncludes the phone

Front Desk

For an HVAC shop that can’t always pick up.

$249/month

or $199/month billed annually

14 days free, no card. Your website chat and email from day one; phone calls start on Front Desk.

Local phone number
1 included
Answered-call minutes
200 / mo, then $0.49/min
Texts, WhatsApp, email, chat
Included
Conversations
3,000 / mo
Bookings
Unlimited
Billable leads + follow-ups
200 / mo
Warm transfer
Included
Free trial
14 days, no card

Questions

What HVAC owners ask first.

Straight answers, including what it doesn’t do.

A note from the founder

I built this for the shop where the owner is also the one in the attic.

When the phone rings mid-job, you choose between the customer in front of you and the one on the line. Amfion picks up, books the jobs you’d book yourself, and steps aside when only you should handle it.

It won’t fit every shop. If it doesn’t fit yours, tell me why. Write to me directly; it comes to my inbox, not a ticket queue.

Jessefounder of Amfion
jesse@amfionhq.com
Is this a person or an AI?

An AI answering service. It answers calls, texts, WhatsApp, email and website chat from your services, prices and rules, day or night, and books the routine jobs. Every call opens with a short notice that the call is transcribed and processed by service providers, and it says it’s an AI assistant whenever a caller asks. When a person is needed, it transfers the call to your team when you’ve set up transfers, or takes an urgent message.

Does the free trial answer my phone?

No. The 14-day free trial (no card) runs the assistant on your website chat, your booking page and email. Phone answering, texting and WhatsApp start on Front Desk ($249 a month), which comes with your local number and 200 answered-call minutes. To hear the phone before you decide, call the Cedar Row demo line at (754) 351-4706.

What happens with no heat on a freezing night?

It is never booked as an ordinary appointment. With transfers set up, it rings your team, up to three people in turn, chosen by job type and hours, so your on-call tech can be first. If nobody answers, it takes an urgent message with name, callback number and address. It never promises an arrival time. No heat on a mild day and an AC that is not cooling are routine service calls that book.

Will it quote a repair or a new system?

No. It quotes only prices you publish, like your $89 service call or $129 tune-up, and says the tech confirms the price on site. It never diagnoses. New AC or heat pump systems become a callback request.

Can I keep my number and my software?

Yes. Forward the calls you miss (busy, no answer, after hours) to your Amfion number; callers keep dialing the number on your truck. Bookings go on Amfion’s own scheduler or Cal.com and around your Google Calendar. Keep your field-service software as your system of record; Amfion does not write into it today. Connectors are built with early partners on request: write to jesse@amfionhq.com.

What does the preview do with my website?

It reads the public pages of the site you paste and builds a front desk from them in about a minute. No account, no card. It books on a sample calendar and contacts no customer. The preview is chat only. Keep it and it becomes your 14-day free trial on your website chat and email; phone answering starts on Front Desk. A preview nobody keeps is deleted after seven days without use.

Will my customers mind talking to an AI?

Some will want a person, and that’s fine. It says it’s an AI whenever asked. If a caller wants a person, it transfers the call when you’ve set up transfers, or takes a message. You can read every conversation in your Inbox and step into any text or chat.

About a minute · No card

See your HVAC front desk
before you sign up.

Paste your website or Google listing. Ask it about an AC that won’t cool and watch it answer.

Paste your website, a Google Maps link, or your business name and city.

Cedar Row demo line · fictional business