Channel · email
Customers can email
your assistant.
Every business on Amfion has an email address its assistant answers within about a minute: the same assistant, knowledge and booking tools as your website chat, with the same human takeover when a conversation needs a person. Nothing to install; the address is in Channels → Email address.
- Yourscopy it from Channels → Email address
- your-business@mail.amfionhq.com
- Reply-toa customer just hits reply
- Per conversation
- Knowledgesame as chat and phone
- Shared
- Takeoveryour reply is emailed from the thread
- From the Inbox
- Counts asone thread, however many replies
- One conversation
How it works
One address, the same assistant, threads instead of tickets.
One address per business
Your assistant answers at your-business@mail.amfionhq.com. Copy it from Channels → Email address, put it on your website and profiles, or forward your existing inbox (hello@yourdomain.com) to it.
The same assistant as your website chat
Answers come from the same knowledge (services, FAQs, policies, sources), with the same trust rules and the same booking tools. Booked appointments carry the same manage links.
Threads, not tickets
Replies come from a per-conversation address, so a customer can just hit reply and the thread continues. Each conversation appears in your Inbox with Channel = Email.
People step in when needed
When the assistant flags a conversation for a person, you take over from the Inbox and your reply is emailed to the customer from the same thread. The assistant pauses until you hand back.
Boundaries
What it does not do yet.
An email thread is one conversation against your plan’s monthly allowance, exactly like a chat: a customer replying five times is still one conversation. Your Inbox shows every thread; internal notes and takeover work the same way as for chat.