Guide
From blank to answering, in one sitting.
This is the order that works. Each step is something you can finish before the next customer calls, and the last two are how you know it is right before anyone else does.
What you get
What this guide covers.
- The sequence that avoids the common mistake: connecting a calendar before the services are right.
- What to approve, what to write as a rule, and what to leave to a person.
- A test booking from your own dashboard that is excluded from your reports.
- The first-week habit: read every transcript and add the answers it did not have.
Steps
The steps, in order.
Import your website and approve what it learned
Settings → Knowledge → Import. Every service, price and answer it extracts waits for your approval; nothing is live until you say so.
Fix the service list: names, durations, prices, capacity
A service is what the assistant can book: its duration, its price or price bands, its staff pool, and any facts it must collect first. Get this right before connecting anything.
Write your rules as sentences
Front Desk Studio: who reaches a person, how to quote, what never to promise. Sentences, not settings; the demo salon’s rules fit on a dozen lines.
Choose the calendar: Amfion’s own, or Cal.com
Amfion’s scheduler needs nothing else. Cal.com connects in Settings → Integrations and syncs with Google, Outlook and Apple; Google Calendar busy times can block booking either way.
Pick a number, or forward the calls you miss
Channels → Phone. A local number in seconds, or your carrier’s forwarding code for busy, unanswered and after-hours calls. Set who gets transferred calls.
Add deposits where a no-show hurts
Settings → Payments connects your own Stripe account; per-service deposits and the hard policy hold the slot until it is paid.
Make a test booking from the dashboard
The dashboard preview is your assistant on your services; bookings you make there are excluded from every report. Try the three cases: a routine question, a booking, a request that should reach you.
Put it on your site and read the first transcripts
Copy the one line from Channels → Website chat & booking page into your site. For the first week, read every transcript in the Inbox and add the answers it lacked in one click.
Questions
Answered plainly.
How long does the whole checklist take?
Most businesses are answering within the hour: import and approval take the longest, and everything else is a setting. The test booking and the first week of transcripts are what make it right.
Should I launch before every answer is written?
Yes, once services and rules are right. The assistant says so when it does not know and flags the question for you; unanswered questions become one-click additions to your knowledge.
What should I check in the first week?
Every transcript: was the price right, was the hand-off right, did it invent anything. Fix knowledge and rules as you go; Rehearsal Studio can turn a bad conversation into a permanent test.