Guide
How to reduce no-shows with AI booking
A no-show is usually a booking that was too easy to forget, too hard to change, and free to abandon. An AI booking assistant fixes all three at the moment of booking. This guide shows the four settings that matter and how each behaves in Amfion today.
What you get
What this guide covers.
- Confirmation before the booking exists: the assistant restates service, time and name and waits for a yes.
- Deposits through your own Stripe account, with the slot released automatically when a hard deposit is not paid.
- Email reminders that carry the manage link, so a customer who cannot make it moves the appointment.
- A waitlist that is emailed, and texted where the customer asked for it, the moment a slot opens.
Steps
The steps, in order.
Turn explicit confirmation into the norm
Amfion does this by default on every channel: a summary, then a yes, then the booking. Nothing to configure; it is how the assistant books.
Add deposits to the services a no-show hurts
Settings → Payments: connect Stripe, set a per-service deposit, choose the hard policy for long or high-value services. The slot is held 30 minutes and released if the deposit is not paid.
Enable email reminders with the reschedule link
Customer Emails → Reminders. Off by default in case your calendar already sends them; on, they carry the customer’s manage link. Scheduled text reminders are not available yet.
Let cancellations refill from the waitlist
The waitlist fills itself when a slot is full and a customer asks to be told. On cancellation, Amfion emails waitlisted customers and texts those who asked for it.
Questions
Answered plainly.
Do reminders differ by service type?
Reminders are one setting for the business today. Deposits are per service, which is where the difference matters most: the appointments a no-show hurts get a deposit, the quick ones stay easy.
What role does the AI play in no-shows?
It confirms intent before booking, answers the questions that make people hesitate, offers a reschedule instead of a cancellation, and takes the deposit on the spot. Reminders are the small part.
How should we measure success?
No-shows per week by service, before and after. Amfion’s Performance page shows bookings, cancellations and refilled cancellations by channel, with your own test bookings excluded.